Privacy Policy

Privacy Policy

Last updated: 3/10/2025

Double Glazing Upgrade (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make an enquiry about our products and services.

1. Information We Collect

We may collect and process the following types of personal information:

  • Name
  • Address & Postcode
  • Phone number
  • Email address
  • Property details (e.g. type of property, existing windows/doors)
  • Any other information you provide when completing our forms or contacting us

We also collect technical information through cookies, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on our website

2. How We Use Your Information

We use your personal data to:

  • Provide quotes, estimates, and respond to enquiries
  • Arrange appointments and installations
  • Process payments and issue guarantees
  • Improve our website and services
  • Send you updates, offers, or promotions (only with your consent)
  • Comply with legal or regulatory obligations (e.g. FENSA registration)

3. Sharing Your Information

We will never sell your data.
We may share your information with:

  • Our installation teams and employees (to arrange work)
  • Trusted suppliers/manufacturers (for product delivery/guarantees)
  • Regulatory bodies such as FENSA or warranty providers (e.g. PWF/IBG)
  • Service providers (e.g. IT, payment processors, accountants)

All third parties are required to keep your data secure and use it only for the purpose agreed.

4. Data Retention

We will retain your personal data only as long as necessary:

  • For enquiries: up to 2 years
  • For installations: up to 10 years (to cover guarantee obligations)
  • For financial/legal purposes: as required by UK law

5. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or incomplete data
  • Request deletion of your data (where applicable)
  • Object to processing or request restriction of processing
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

6. Cookies

Our website uses cookies to:

  • Improve user experience
  • Track website traffic and performance (via tools like Google Analytics)
  • Provide targeted advertising (Google Ads, remarketing campaigns)

You can manage cookies in your browser settings and opt-out of advertising cookies where available.

7. Security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Double Glazing Upgrade
Email: contact@doubleglazingupgrade.co.uk